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Testimonials

Citizens Telephone has been a CDG customer for over 5 years. We have used the MBS product to make huge improvements throughout our company - it is far from being just a "billing" system! The Automation that we have built in to MBS saves time and energy from our employees - it is amazing how fast CDG automation can do steps that would take several minutes to do manually. Services can be changed instantly by the customer themselves on ECare or by an employee from anywhere they can access CDG. The opportunity is limitless!

Since our conversion to CDG, we have made great strides in our workflow process. All our employees work together - from Sales to the install by the Technician - they all access CDG to do their tasks. It flows from one department to another seamlessly.

We are proud to be a CDG customer and feel that they are always looking out for our best interests. They are always willing to listen to ideas and suggestions and quick to implement changes.

We always attend the CDG Users Conference! It's a great opportunity to network with other CDG customers!!

CITIZENS TELEPHONE COOPERATIVE

I absolutely love CDG! They consistently work with me to make improvements to their product that fits OUR needs, I love it! They are fast to help always. Myra is the greatest :)

NEXGEN

I have been working with CDG and its predecessor Bank of IL for the past 43 years. The billing and support have always been excellent. We have never missed a billing cycle.

FLAT ROCK

I have had nothing but positive experiences with CDG. We have dealt with Mary, Niki and Myra and they have all been wonderful! I consider them more like a friend than work acquaintance.

MINFORD

In a world where many companies are worried only about their bottom line, CDG has been a welcome breath of fresh air. We have found them to be very responsive and helpful. We are never made to feel unimportant just because our company is small. The services they provide have truly made our lives easier on a daily basis. We look forward to many more years of working with the amazing people there!

When the task of converting to a new billing vendor was assigned to me, I was worried. It seemed like such a huge undertaking. And there WAS a lot of work involved. But CDG made it so much easier than I had feared. It not a "here you go, it's yours" kind of scenario. They were there with us every step of the way doing everything they could to make the process as painless as possible. And a year later they are still only a phone call or email away. Our company's PSR is Regina and we could not ask for anyone better. She is always willing to help whether by phone, e-mail or Webex. This whole experience could have been a nightmare for us. But thanks to the expertise of the staff and their willingness to help, we made it through. We are very happy with the ease of use and functionality of the MBS system.

PEMTEL

When I think of CDG the first thing to always come to mind are the great people. I cannot say enough about all the folks that make up CDG and their desire to satisfy our needs. One of the things I believe demonstrates a great company is the tenure of the employees and CDG offers some longevity. There are many of the same faces today as there were 20+ years ago when we began using CDG. As a small company it is very reassuring to rely on CDG's expertise with the never ending industry changes.

ARMSTRONG

Our company needed a change in billing and CDG made that change very easy. One of the most important things to us was customer support, and there is always a dedicated CDG support person on the other end who can answer your questions in a timely manner. It means a lot to have support whenever you need it. The billing software is user friendly and easy to understand. They listen to our needs and do updates to their software to keep things up to date. All around great company to work with!

SAND CREEK TELEPHONE

I look forward to the CDG Conference every year whether it is a short distance down the road or I have to travel further. Building relationships is key and I feel the CDG Conference allows me to continue to build those relationships with the CDG Team as well as my [BDS-I] Team members within the Industry. I feel I can reach out to any of those relationships to gain Industry knowledge when needed throughout the year.

I always learn a lot! Whether it is enhancements that other companies would like to see added to the current system or the user updates with the latest and greatest version, I feel I gain a wealth of information. I don't believe there is anything shared that isn't useful.

The more I learn about the CDG system each year the better user I am. Believe me, I still have a lot to learn but I will continue to grow as I use the system, reach out to my Industry Team Members as well as the CDG personnel that are always there to guide me. They are only a phone call away!

CONSOLIDATED

I have always been pleased with the great service that we get from the staff at CDG but I wanted to give a special accolade to Mary. She is always on top of the issues that I may have. This morning she not only updated a billing address for one of our carriers, she also sent them outstanding invoices.

ITS FIBER

CDG has been a trusted vendor of ours for more than 20 years. CDG's willingness to listen to our requests in addition to developing solutions that address industry changes make the CDG [BDS-I] system a robust and flexible billing platform that continues to meet our billing needs.

TDS TELECOM

CDG's [BDS-I] system is the only system I would ever hope to use when billing access. The support team is really great to work with. I get quick responses to all my questions or concerns, and I don't have to worry as much about new and changing industry issues with CDG in my corner.

FOOTHILLS

We were with our previous billing vendor for 12 years. They were nice people and quick to make enhancements or find resolutions when billing issues occurred, but they were also going out of business. The thought of transitioning to a new vendor was worrisome. Our previous vendor had always taken time to listen to our ideas, but would a different vendor do the same?

Although we consider ourselves a small company in the greater scheme of things, our portfolio is so diverse that we have acquired a great deal of experience with different services and technologies. As a result, we feel that we have a lot of valuable insights and ideas about how to set up, manage, and bill an array of services. Would a larger vendor really listen and act on our suggestions, or would they dismiss our input in lieu of their own agenda? What it really all boiled down to was: Could we really have the same kind of relationship with a larger company?

It turns out the answer has been a resounding yes! The folks at CDG have been absolutely fantastic. We were able to quickly establish great working relationships with the support and development staff at CDG, which helped ease our concerns about how we would fit in with a larger vendor. And as soon as we started to pitch ideas for things that we'd like to see, we found out just how much they were listening because the next thing we knew our idea would be in production in the application. It's so good to have a partner like CDG, who listens to our ideas and responds to our needs.

Being a new client, perhaps one of the most unbelievable things to me is just how rapidly the CDG applications have evolved. When we selected CDG to be our new vendor one of the driving forces was the effectiveness, flexibility, and ease-of-use of their software. It was a great system. That said I cannot believe how much the applications have changed in just one year. The staff at CDG is also constantly looking for ways to assist with industry processes. For example, they are working now on developing an FCC form query to simplify the process of data assembly and file upload to the FCC.

CDG has proven to be just the kind of company we were hoping to find – helpful, friendly, attentive, and responsive!

SMARTCOM

The CDG Customer Conference is an awesome resource for our folks. Those who attend walk away with not only a greater knowledge of the MBS/[BDS-I] products but also any trends and/or issues encompassing our industry. The content always proves to be very informative and useful while the networking avenues are incredible. Each conference allows us to grow our circle of friends of which we can share ideas as well as resolve problems throughout the year.

HARDY TELECOMMUNICATIONS

I would like to give a shout out to John O. He worked with us on a project to integrate a RADIUS authentication backend into our billing system that you provide. He is one of the few people I’ve worked with that you can discuss what you want on a very technical background and he can provide a way to accomplish the end goal with a detailed timeline. He is a person whom does exactly what he says and hold true to his timeline. He is also able to understand the project to a detail where he can also give ideas.

NEXGEN

The decision to convert to CDG Billing Solutions was based on our desire to improve our efficiency, accuracy and provide our customers with a user-friendly online payment option. CDG's MBS is the total package for Citizens.

MBS has improved the efficiency of our front line Sales Team with its easy to use screen formats and various search options. MBS also automatically populates customer information into Cash Drawer for quick and easy payment processes. Cash Drawer even allows a sales item to be added without having to conduct a second transaction, which saves time for both the customer and the employee. In addition, CDG worked with us to help expedite service orders by adding links to supporting websites (credit check, etc.) for smooth and fast transaction completion.

MBS helps support Citizens 'Go Green/Paperless' initiative by eliminating the need to write down customer information prior to processing orders, and through the E-Care module, which allows our customers to view and pay their bills online. When needed, making a bill adjustment is a snap with instant reflection to the customer's balance. We also store all customer documents on their account, so everyone has instant access to them.

Information is easy to find which improves the customer experience during a call or visit to our office. Tasks are assigned to eliminate inter-company emails and provide tracking for tasks that might otherwise drop through the cracks. This is one of the largest improvements for our company – all of our employees work in the same system – from the point of customer contact all the way through to technician installation, with everyone having access to the same information. We have eliminated many of the databases and spreadsheets we used to use to track information across departments because of the vast amount of information that is tied together in MBS. It has improved efficiency and given us better tracking, scheduling and reporting tools.

CDG is also paving the way for increased customer self-management with SAM and E-Care, improved inventory and sales item management with Cash Drawer, and target marketing and reporting through the Query Reporting Tool and Dashboard. We are also very excited for the roll out of a mobile version, so our technicians can perform their work from the field on their smartphones. We look forward to putting CDG's future enhancements to good use.

CDG's MBS product is just another way Citizens is able to bring it all together for our customers.

CITIZENS TELEPHONE CORPORATION

CDG is a great company to work with. During our conversion Regina was great to answer my questions and help me understand our "new system." CDG is very prompt with answering our questions and helping with whatever is needed.

PEMTEL

Our previous billing company made you feel like a number, you didn't have one person to contact if you needed help with something, you had to make a ticket, then wait for days for an answer. CDG makes you feel more like family.

ITS TELECOM

Laura is always very helpful and patient when I need help with CABS issues. She is very quick to respond to my emails and calls and does an excellent job explaining things and making sure any issues we have are resolved.

MINDFORD

When our company decided to outsource our billing, we were looking for a company that had a well-known reputation in the industry for providing excellent products and service. After working with CDG and using their MBS and [BDS-I] for the past 3 years, I feel that our decision to go with CDG was the correct one.

One of our goals in outsourcing our billing was that we were losing revenue by not billing our [BDS-I] accurately. The revenue lost by not billing accurately can be damaging to any company. Another goal was to have our customer billing system be easy to use as well as accurate; MBS gives us that. I feel confident that we have achieved the goals we set out.

CDG's training and service personnel are excellent and are always willing to help solve any problem we have. It is very reassuring to know that no matter what we mess up, someone at CDG can fix it for us.

THANK YOU, CDG, FOR YOUR EXCELLENT PRODUCTS AND SERVICE.

NOXAPATER TELPHONE COMPANY

I have been highly impressed with the magnitude to which CDG goes to put on such a nice [Customer Conference]. It is always a nice facility, great food and entertainment, and great conversation with people you email with throughout the year. It is nice to put a face to a name - even though you are working with people far from where you might be sitting you feel like you are just a couple offices down the hall. I would definitely recommend all CDG clients to attend.

CITIZENS TELEPHONE CORPORATION

We have been using the CDG [BDS-I] system since September of 2007. The support team has always been so helpful and quick to get back with us. They go to great lengths to help us with any questions or problems that may arise. We have had some needs for "special programming" and CDG is always will to listen and help where needed. The Customer Conference has always been a good time to get to know everyone and also it is very helpful with the CABS billing system that we use.

SEGRA NETWORKS

CDG enables us to be very proactive in our marketing efforts. We are able to segment based on products and service areas.

Our Sales Agents are more efficient now that we can assign tasks to follow up and track sales by the agent.

Our entire company uses CDG which makes for a better customer experience allowing all stages in the order flow to be seen from start to finish for better communication and teamwork within our company.

I could go on and on...keep up the good work CDG!

CITIZENS TELEPHONE COOPERATIVE

We especially appreciate our Product Support Representative and the programming staff who have always been ready and willing to help us. Their positive attitudes make working with CDG a true pleasure; many times they go above and beyond to help with our goals.

CONSOLIDATED COMMUNICATIONS

I use this product daily, it is my main tool for my job and I really enjoy how user friendly it is and easy it is to navigate. It keeps my records and I can search for past or recent events or records I need to review. Very good product. Keep up the great work on such a great product.

NEXGEN

Using CDG's MBS billing software [has] made my job easier and smoother. I can process twice as many service orders with MBS than I did with our old system. I have loved MBS from the start, and with the upgrades and improvements that CDG keeps making, it just gets better!

CITIZENS TELEPHONE CORPORATION

We have been a client of Communications Data Group (CDG) since 1996. CDG is more than a service bureau; it is an important part of our team.

Our company operates in Idaho, Oregon and Nevada. CDG works very closely with us to ensure that our company stays compliant and meets the deadlines of the various FCC and applicable State PUC rules and regulations.

We have made many 'special programming' requests over the years, but these requests are not a problem with CDG. (I actually think they like the challenge.) CDG takes the time to review our billing data closely. If there is an unusual shift in traffic or revenues, CDG will notify our office before billing statements are released. CDG's personnel far exceed today's accepted standards in providing customer service. CDG performs their services like an excellent business partner; they want us to succeed and they show it.

OREGON-IDAHO UTILITIES

Since we started with CDG and using MBS, Nanette has been my PSR. She consistently goes above and beyond to help me with whatever I need. Sometimes, it is something easy that she has already explained to me. She does not mind explaining it again. She often sends me e-mails with screen shots, because she knows I learn best that way. Most recently, we added a new product and Nanette worked tirelessly to get things ready for our roll out. She worked through billing content and structure with me and helped develop the new reporting tools we would need. In her absence, Regina steps in with gusto to provide whatever is needed. There have been multiple occasions when Regina has talked me through an order or helped with reports. She most recently worked with programming to get a new report we needed for a deadline. I love the entire team at CDG, but, to me Nanette and Regina are the best!

NEW HOPE TELEPHONE COOPERATIVE

Here are the top five most popular features, in no particular order that the ladies at LaHarpe Telephone like about MBS:

1. Temp and permanent disconnects are fast and easy.
2. New bills are easier to read. Chris told me that on Mon., 1/13/03, two customers remarked about how much nicer the new bills are. How many times does a company get compliments on a bill?
3. Making adjustments from the customers' bill image is a great enhancement.
4. Seeing the current balance, 30 day balance, 60 day balance breakdown on the financial tab is nice.
5. The installation wizard on new installs walks you through the installation process, which makes it harder to forget to enter something.

LA HARPE