The decision to convert to CDG Billing Solutions was based on our desire to improve our efficiency, accuracy and provide our customers with a user-friendly online payment option. CDG's MBS is the total package for Citizens.
MBS has improved the efficiency of our front line Sales Team with its easy to use screen formats and various search options. MBS also automatically populates customer information into Cash Drawer for quick and easy payment processes. Cash Drawer even allows a sales item to be added without having to conduct a second transaction, which saves time for both the customer and the employee. In addition, CDG worked with us to help expedite service orders by adding links to supporting websites (credit check, etc.) for smooth and fast transaction completion.
MBS helps support Citizens 'Go Green/Paperless' initiative by eliminating the need to write down customer information prior to processing orders, and through the E-Care module, which allows our customers to view and pay their bills online. When needed, making a bill adjustment is a snap with instant reflection to the customer's balance. We also store all customer documents on their account, so everyone has instant access to them.
Information is easy to find which improves the customer experience during a call or visit to our office. Tasks are assigned to eliminate inter-company emails and provide tracking for tasks that might otherwise drop through the cracks. This is one of the largest improvements for our company – all of our employees work in the same system – from the point of customer contact all the way through to technician installation, with everyone having access to the same information. We have eliminated many of the databases and spreadsheets we used to use to track information across departments because of the vast amount of information that is tied together in MBS. It has improved efficiency and given us better tracking, scheduling and reporting tools.
CDG is also paving the way for increased customer self-management with SAM and E-Care, improved inventory and sales item management with Cash Drawer, and target marketing and reporting through the Query Reporting Tool and Dashboard. We are also very excited for the roll out of a mobile version, so our technicians can perform their work from the field on their smartphones. We look forward to putting CDG's future enhancements to good use.
CDG's MBS product is just another way Citizens is able to bring it all together for our customers.