Customer Care provides fast, easy account setup and offers a multitude of search options. Customer Care simplifies complex charges, while the flexible account structure, multilevel security protection and efficient cycle billing, including multiple invoice distribution, make maintaining end-user account information simple and accessible. Credit adjustments can easily be made directly on a bill image. Customer Care is an accurate, efficient and reliable means to manage customers and collect revenue.
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MBS Customer Invoicing module utilizes powerful and accurate bill calculations to produce effective, detailed, easy-to-understand invoices. The Customer Invoicing module features multiple formats and delivery methods, including print, email and web. Company and carrier logos can appear on the invoice, and customized advertising and educational messages can be included to increase your company's sales potential and inform customers about specific issues and current events.
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The CRM / Prospects module provides a central location to record your business's prospects and manage relevant data associated with them, including contact information, prospect stage, conversion probability, projected revenue and cost, proposed products and services, proposal and contract documents, and company-specific information.
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CDG’s Ticketing module provides easy entry and tracking of reported trouble incidents. The system can support multiple companies and reported trouble incidents can be recorded and updated using a variety of available information from the Ticketing, Customer Care, and Network Elements modules.
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Network Elements module is a design and inventory management system for defining, managing, and reflecting your core network design and end-customer circuit representations. The system can define, track, and efficiently manage every aspect of your inside and outside plant network, from wire centers, racks, and circuits to end points. Assets can also be assigned custom attributes and linked to associated services and trouble tickets.
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Workflow is a highly customizable module that allows companies to easily create, assign, track, and complete tasks associated with the company's workflow. With options like dispatch functionality, scheduling calendars, mobile version functionality, and job automation and communication, Workflow provides the ability to interact with jobs on micro and macro levels and can help improve operational efficiencies.
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E-Care is an EBPP and self-service solution that provides the online billing and account and service maintenance options that today's customers demand. E-care mirrors the corporate image presented by your website and provides your customers with secure access for viewing monthly bills, making payments, choosing electronic payment methods, maintaining accounts and services and accessing other account information such as unbilled usage, balances and service details. E-Care can help you save money, reduce churn and keep ahead of market expectations.
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SAM automates the provisioning of customer services and features and continually monitors service requests, searching for applicable commands and auditing the results. SAM communicates with a variety of data management devices and switches for landline, Internet, video, optical network terminals, and wireless resale. In addition, it provides quick, efficient provisioning of new accounts, removal of existing accounts, performs a mass audit of service and billing records and provides the ability to "test drive" promotional feature package campaigns.
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CDG’s Point of Sale module allows you to extend MBS by providing you the ability to post MBS payments and deposits and to sell store items from multiple point-of-sale locations. Point of Sale seamlessly integrates with MBS Customer Care, posting payments and deposits immediately and providing a detailed reconciliation report for accurate balancing.
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Customer Care retains patron information in exportable files for use by the Patronage module or a third-party product. The module calculates capital credits for the patrons of telephone cooperatives. The system provides complete controls for when patronage processing is performed and contains the flexibility to choose capital credit allocations categories.
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MBS Field Tech mobile app for Android and iOS provides tools for your employees to manage their work from anywhere. From updating customer premise equipment and assigning available equipment for service orders to working tasks and trouble tickets, MBS Field Tech can help with it all.
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Gather and prepare all of your diverse data for rating, usage distribution and usage processing to standard industry formats. Mediation processes data from switches and other network systems and converts the information to manageable formats for billing, auditing, and reporting purposes.
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Set up custom defined database queries through easy-to-use "Views" and define the output that is created from the query results including custom reports, Business Intelligence gadgets, targeted email campaigns, and other formats.
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Vital financial, workflow, and service performance information statistics, including interactive charts, graphs, and records. Business Intelligence is designed to provide the information executives and managers need at their fingertips.
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