CDG's solutions are available for service bureau, online or licensed billing. Customized delivery methods, including fulfillment services, are also available.

Delivery Methods

Online

For MBS and Mediation, the software applications reside on a server located at CDG and clients access their database via a web browser. This service configuration offers the functionality and flexibility of a licensed environment without the expense and expertise required for maintaining client owned hardware. No data transfers are needed since the database resides at CDG. When a billing is scheduled, CDG merges and rates all data. Upon completion of the bill calculation, CDG prints, stuffs and mails the invoices to client's customers. Enhancements and software version upgrades are transparent to clients since they are applied to the application residing at CDG.

For BDS-I, the software application resides on CDG's hardware and processing occurs at its headquarters. Clients do not incur the expense or technology requirements of hardware ownership and maintenance. Clients have access to all system screens via a direct connection and are responsible for maintaining rate tables, tariff changes and other related administrative functions. Clients also have responsibility for updating data collection changes or equipment upgrades, payment updates, manual usage adjustments and monthly bill verifications. CDG's staff performs support services, the carrier access billing processing function and creates a bill either on paper, CD-ROM or Bill Data Tape (BDT), and sends it to the recipients.

Outsourced/Service Bureau

For BDS-I, the software application resides on CDG's hardware and processing occurs at its headquarters. Clients do not incur the expense or technology requirements of hardware ownership and maintenance. CDG provides general system enhancements and annual C/BOS version enhancements to comply with OBF mandates. CDG's staff provides support services and retrieves call detail records from clients' data collection devices and third-party sources. They also maintain rate tables, tariff changes, system maintenance, as well as perform bill verifications and other miscellaneous related duties. Clients are responsible for advising CDG of data collection changes or equipment upgrades, payment updates, tariff updates, manual usage and adjustments. After producing the carrier access bill, CDG creates a bill either on paper, CD-ROM or Bill Data Tape (BDT), and sends it to the recipients.

Licensed

All software applications reside at the client's location. Clients perform all hardware and software maintenance and are responsible for all billing functions, as well as printing, stuffing and mailing customers' invoices. CDG provides annual software version upgrades to incorporate general system enhancements.

Customized

If your company is looking for different delivery system, we'll work with you to develop a customized package that fits your needs. For more information about customized delivery, including our fulfillment services, please contact us.

Product Development

CDG is an inventive billing solution provider. Our challenge is to anticipate the rapidly changing telecommunications marketplace, so we can respond to our customers' needs and to today's competitive environment.

Active involvements in industry trade associations keep CDG abreast of technology advancements and market requirements. CDG is vigilant to recognize new product requirements and works diligently to stay ahead of industry expectations. Whether it is carrier access/interconnect or telephony enhancements, our experts are constantly seeking new methods to advance our clients' ability to succeed. Our continuing success would not be possible without the consistent research and development effort of our dedicated programming and support staff.

CDG also asks customers for their insights through user group activities, annual customer conferences, consumer surveys and one-on-one interactions. CDG's clients are its greatest source of research and development when testing and consulting with us about new projects.

Quality Assurance

The faster your business grows, the more you depend on the integrity of your invoicing. That's why CDG proofs the reliability of its systems through a hierarchical system of testing and cross testing.

As long as software products are being developed, testing is a very important aspect of the developmental process. Our quality assurance team checks the application to reduce business risk, tests that specifications are implemented as documented according to business needs, and assures that all associated business risks and manual procedures are at an acceptable level. They test processes, features and characteristics of the product to prove that it satisfies stated and implied needs.

Going beyond quality assurance, all systems are monitored using proven change and error management procedures, crisis preparedness testing, Statement on Standards for Attestation Engagements (SSAE16) audits and evolving documentation. Through methods like these, CDG ensures matchless quality and dependability.

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